Can you ship my order to a PO Box?
No, we can only ship to residential or business addresses.
What postal service does Curlyhouse use?
DHL Express, this the fastest and most reliable method available to us.
Where is my shipment coming from?
We ship all of your orders from our head office in Indonesia.
How long after I place my order will it ship and how long does shipping take?
Orders are shipped Monday through Friday, excluding weekends and holidays. Dispatch will usually take 24 hours and during busy times up to 48 hours. Once your order has been shipped, it will take approximately 2-3 working days to be delivered. If you live in a rural area, it may take up to 5 working days. These estimates apply worldwide.
Does Curlyhouse ship internationally?
Yes we do! All orders are shipped with DHL Express. Once shipped, delivery will take approximately 2-3 working days for metropolitan areas and up to 5 working days for anywhere outside of these regions. If you can’t find your shipping country at checkout, please email email@example.com and we’ll add it to the list.
How much does shipping cost?
Australia & Singapore - $15
USA & New Zealand - $20
Europe, Canada, Mexico, Central and South America - $25
United Arab Emirates, Kuwait & Qatar - $30
Indonesia - $5
* Shipping rates have been adjusted due to increased costs during COVID-19
**All shipping rates are in Australian Dollar
What about Customs and Import Tax?
The customer will be liable for any customs/import tax that is required to be paid upon delivery. We recommend becoming familiar with your local import tax rates before placing an order with us. If you refuse to pay the due taxes, you will not be able to return the package to sender. In this instance, we will not be able to refund your order, so please purchase wisely.